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Terms and conditions



 

 
Alta Chalets Terms & Conditions
 

WINTER SEASON DEPOSIT AND CANCELLATION

  •  25% deposit due at the time of booking.

  • Final Payment is due 45 days prior to arrival.

  • Cancellations made 2 or more days prior to arrival are refundable less a 10% cancellation fee.*  Guest will be refunded the day of their original scheduled departure day.

  • No refunds for cancellations made within 2 days of arrival.

*We are protected by Master Cancel which removes the stress and worry from booking your next vacation rental. You can cancel up to and including 2 days before the check in date. Master Cancel's flexible terms & conditions allow you to book with confidence, knowing that if you cancel for unforeseen circumstances, we will refund you in full. This does not apply to reservations with a lodging amount of over $25,000 and/or reservations exceeding 180 days.  Please contact our office for options should your reservation fall into one of these categories.  

ALTA CHALETS COVID ADDENDUM
Alta Chalets is continually monitoring State, Local and Federal requirements, and recommendations for COVID.  As a result, some of our terms and conditions may be adjusted.  Please refer to the following link for the current COVID requirements:  https://www.altachalets.com/alta-chalets-covid-update/


PAYMENTS
Payments are automatically charged to the credit card on file on the due date. Should you wish to change credit cards you must contact our office 5 business days prior to the due date. Changes of credit card after a charge has been made incur a 10% change fee of the amount charged. 

ID VERIFICATION
As we are doing remote check ins with keyless entry, it is Alta Chalets policy to now require a copy of your ID and your rental agreement to be sent to us before we will be able to send you access codes and check in instructions.  Please contact our office if you have additional questions on this policy.  If the agreement or ID verification email is not received, the guest should contact the property management company at the number on the booking confirmation. Guests must be 25 years of age or older to check-in.

TRAVEL INSURANCE RECOMMENDATION

PLEASE NOTE – no refunds are given for late check in or early check outs for ANY REASON. Little Cottonwood Canyon, where this property is located, receives a significant amount of snow fall and local roads can be closed to travel due to high avalanche danger.

 

 Alta Chalets has partnered with RentalGuardian.com and InsureStays to help safeguard your booking deposit and other pre-paid non-refundable payments related to planned travel. We strongly encourage you to purchase optional travel insurance.Travel Insurance covers risks incidental to planned travel such as sickness, accidental injury, or death of you or a family member (or of a traveling companion), weather delays, natural disasters, unexpected changes in your employment, and many more specified reasons.

 

  • The coverage costs 7% of your total reservation invoice. The premium charged for travel insurance is generally non-refundable after 15 days of coverage purchase.

  • As a covered traveler, should you have a medical issue or experience trip delay or interruption due to unforeseen developments, you may initiate your claim by calling (833) 610-0736.

  • Guests opting not to purchase travel insurance should be aware that no refund of your reservation deposit(s) will be available; therefore, your entire booking payment is at risk. For more information, please visit https://altachalets.rentalguardian.com/ or consult your coverage documents.

TAXES

  • All reservations are subject to state and local sales tax. Current tax rate is 13.82%. Taxes are subject to change.

ALL RENTALS ARE TO FAMILIES AND RESPONSIBLE ADULTS ONLY 

  • Tenant acknowledges that he/she will personally occupy the property for the entire lease period and will not sublet any portion of the property.

  • Occupancy is restricted to the maximum occupancy as set forth in this agreement. We do not allow guests to sleep on floors or sofas.

  • Tenant agrees that the premises shall not be used for any illegal or unlawful purpose. Occupancy and use of the premises in such a fashion that disturbs or offends the neighbors shall be deemed grounds for termination.

  • Quiet hours in all properties are observed from 10PM – 8AM. No loud music or outside conversation during these hours. Please be courteous to neighbors when using hot tubs and outside decks during quiet hours.

  • Alta Chalets rents to adults over the age of 25. We reserve the right to refuse service to anyone.

  • We reserve the right to cancel any reservation made under false pretense or exceeding the maximum number of guests per unit. Termination by Alta Chalets may occur, at the Owner’s sole discretion, in the event the Tenant or any member of his/her party violates any of the terms of this agreement. If the lease is terminated, Alta Chalets may enter the premises and remove Tenant, the members of his party and their belongings, and there will be no refund of the unused portions.

 VACATION RENTAL DAMAGE WAIVER

Included in all reservations is damage protection.  This Damage Protection program covers up to $3000 ($1500 for The View units) in accidental damage to your rented unit that occurs during your covered occupancy. Alta Chalets is responsible for filing all program claims on behalf of tenants and the tenant may be notified in writing of any such claim. Tenant verification may be required in certain cases. Tenant will be responsible for the cost of repair of all damages that exceeds the coverage limit of the Accidental Rental Damage Program. The amount you pay for the Accidental Rental Damage Protection program includes any related insurance, technology-support, service, and claims adjudication costs, along with administrative fees charged by the Alta Chalets for making this coverage available. This program does not cover intentional damage, those damages resulting from the negligence of tenant, or damages from non-compliance with the terms of this agreement.  Damages exceeding the coverage or deemed non-compliant with the terms and conditions will be charged to the client’s credit card on file. 

YOUR RESPONSIBILITIES AS PROTECTED GUEST 

  • Report any accidental damage to the Property Manager when they occur.

  • Verify damages when requested to do so by our staff.

  • Notify the police in case of loss by theft.

  • Take reasonable actions to protect damaged property from sustaining further damage. 

TERMS OF COVERAGE

  • The Property Protection Program takes effect upon check-in or registration on the booked arrival date to a Covered Unit, together with receipt of payment of the Program Fee at or before check-in. 

  • The Property Protection Program shall terminate upon normal check out time of the Covered Unit or the departure of the Rental-Guest, whichever occurs first. 

IMPORTANT NOTICES: PROGRAM FEES ARE NON-REFUNDABLE This is a general outline of the terms and conditions of The Property Protection Program. It does not include all the terms, coverages, exclusions, limitations, and conditions of the program. Please see detailed program description at http://insurestays.com/contents-guest/

CHECK IN /CHECK OUT

  • Check in after 4:00 PM on the arrival date.

  • Check out on the date of departure is by 10:00 AM.

  • We will accommodate early check-ins and late check outs whenever possible however these must be pre-approved by our office in advance of the date. There is a charge for this service.

  • Alta Chalets does not offer storage facilities for luggage or gear. Please book your flights accordingly. Late check-outs without advance authorization are subject to up to a one nights lodging fee.

LOST KEYS

  • There is a $25 fee for any lost key that needs to be replaced. Keys must be left on the kitchen counter upon departure.

GROUP SIZE/MAXIMUM NUMBER OF PEOPLE IN UNIT/CHALET

  • Alta Chalet’s staff authorized your rental of this property based on the number of people in your group. All properties strictly enforce the maximum occupancy per unit - exceeding this number is grounds for possible eviction with no refund of monies paid. You are required to contact our office should there be any change in the number of people in your group. The owners and staff of Alta Chalets are delighted to accommodate groups attending summer weddings in the Alta/Snowbird area. However, kindly be advised that all parties or gatherings at the Chalet must be cleared in advance by concierge.

4x4 VEHICLE AND PARKING

THE VIEW CONDOMINIUMS:   There is outside parking for one (1) car. Parking spaces at The View are 8 feet x 15 feet - vehicles must fit in parking space (no Premium or Full Size SUVs).
SUPERIOR POINT CONDOMINIUM: 
There is garage parking for 1 vehicle
PHOTOHAUS CONDOMINIUMS: There is no parking at the PhotoHaus. Parking is available in the Town of Alta on a first come first serve basis. We recommend airport shuttle transportation for guests staying at the Photohaus. There is an area for short term parking to drop off bags and groceries.
POWDER RIDGE CONDOMINIUMSThere is outside parking for one vehicle at Powder Ridge.
FOR MANLEY CABIN, THE CABIN AND THE TRAVIS HOUSE:  There is outside parking for 1 car in a common parking area. House is accessed via a snow packed path.
WILDCAT CHALET:  There is outside parking for 3 vehicles. The garage is not available for guest use.
CHALET DAY JOHNS:  There is outside parking for 3 vehicles.
FORT HOUSE:  There is outdoor parking for 3 cars. The garage is reserved for owner use and is not available to guests.
BLACK BEAR CHALET:  There is outside parking for 2 vehicles.

  • Oversize vehicles, motor homes, oversized vehicles or vehicles with trailers are not permitted at any Alta Chalet property.

  • Should you rent a vehicle, Four Wheel Drive/All Wheel Drive is Strongly Recommended.

  • Utah State Law requires that all vehicles accessing Highway 210 (the road that accesses Alta and Snowbird) be equipped with Snow Tires or chains November 1 – May 1. In addition, the highway can also be restricted to 4WD/AWD during and after storms. The following link provides additional information on laws governing this road: https://cottonwoodcanyons.udot.utah.gov/getting-up-the-canyons/

 PETS

  • No pets are permitted in any property. In addition, pets are prohibited in Little Cottonwood Canyon as the canyon provides drinking water for Salt Lake City. This law is strictly enforced.  Violation of the No Pet-policy will result in a $1500.00 fine plus any damages. 

NO SMOKING

  • No smoking is allowed in or around the premises. Should it be discovered that this policy was violated all smoke remediation and cleaning charges associated with removing odors from furniture and unit will be charged to the credit card on file. This is not covered by the Vacation Rental Damage Waiver.  Violation of the No Smoking policy will result in a $1500.00 fine plus any damages. 
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CARE OF PROPERTY
  • Tenant acknowledges that unless Alta Chalets is notified on day of check-in of any damage or cleaning concerns, then thereafter, any damages to the property or concerns during the occupancy will be the Tenant responsibility and must be reported to Alta Chalets and paid for prior to departure.
     

HOT TUBS

  • FOR ALL PROPERTIES EXCEPT THE VIEW CONDOMINIUMS, MANLEY, AND TRAVIS HOMES:  All hot tubs are cleaned prior to guest arrival and are maintained on a daily basis. Alta Chalet’s staff will enter property daily to check the hot tub. Hot tub use is at your own risk. Guests are responsible for any damage to hot tub or hot tub cover. Alta Chalets is not liable for any damage or injury as a result of misuse of the hot tub. Alta Chalets charges for any draining and refilling of tub during a stay.   Hot Tubs are not available during the summer months.  In the event the hot tub at the rental property experiences mechanical issues, guests will be refunded $25 for a common area hot tub or $50 for a private hot tub, for each day it is not available for use. This refund does not apply to pool or hot tub closures due to COVID-19 or seasonality of hot tubs.

CARETAKERS

  • FOR THE BLACK BEAR and CHALET DAY JOHNS:  These homes have a caretakers/managers apartment on the lower level of the house. Alta receives over 500 inches of snow per year, and due to this unique environment, caretakers are an integral part of the town of Alta. The jobs of the caretakers are as follows: Shovel snow to allow for access in and out of the house; home maintenance, work with snow removal to insure that driveways are plowed; act as a liaison with Town of Alta when there are road restrictions. In addition, our caretakers have a number of other responsibilities including guest check in and out, home orientation including how to use hot tubs, WIFI, satellite TV etc.  They are also available if you have any local area questions.  

 HOUSEKEEPING

  • All properties are cleaned in preparation for your arrival. Alta Chalets provides all bed and bath linens. In addition, we supply a starter supply of tissues, toilet paper, paper towels, bath soap, laundry soap, dishwasher detergent, washing machine detergent and garbage bags. We do not replenish these supplies during your stay.

  • The property must be left in the same general condition as when you arrived. The refrigerator and freezer must be emptied of all food and free of food spills. All clean dishes should be put away and dirty dishes rinsed and placed in dishwasher. Garbage is to be removed to outside dumpster or garbage bin.

  • Please leave all linen on beds and put dirty towels in the bathtub or shower.

  • Alta Chalet’s staff inspects and cleans the property shortly after your departure. Charges for any excessive cleaning or damage will be charged to the credit card on file.

DAILY MAID SERVICE/MID STAY CLEANS

  • Daily maid service, linen changes and mid stay cleans can be added to your reservation and are available at any Alta Chalets managed property. Cleaning is charged at a rate of $40 per hour plus tax. Linen charges vary. Please contact our office at least 2 weeks in advance of your reservation if you would like any of these services.

 APPLIANCE MALFUNCTIONS

  • Service requests for the heater, televisions, appliances, hot tubs etc. will be responded to as quickly as possible. There are no rebates or refunds issued to Tenants for any reason as every good faith effort is made to insure the property is maintained to the highest standards.

LOCKED AREAS

  • Certain areas within property may be locked such as owner’s personal storage areas and are exempt from this lease agreement and are off limits to the Tenant. Forced entry into these areas is cause for immediate termination and Tenant will be charged for damage and/or missing items.

PROPERTY UNAVAILABILITY

  • In the event that Alta Chalets is unable to deliver said property to Tenant under this lease agreement prior to occupancy because of fire, eminent domain or act of nature, or situations beyond our control, Tenant hereby agrees that Alta Chalets sole liability as a result of these conditions is a full refund of all consideration previously tendered by Tenant.

  • Pursuant to the terms of this agreement, Tenant expressly acknowledges that in no event shall Alta Chalets be held liable for any consequential or secondary damages, including but not limited to any expenses incurred as a result of said un-deliverability.

LIABILITY

  • All rental units are privately owned and are managed by Alta Chalets at contracted rental rates. Guests agree to hold Alta Chalets and individual owners free and clear of any damage or injury to self or property resulting from accident, injury, or loss due to rain, snow, flood, negligence, fire, theft or other reason.

  • This property is located in a mountain environment. Snow and icy conditions can pose a risk around the property including areas underneath roofs. Every effort is made to remove snow and ice and make the area around the property safe. Please always wear appropriate footwear. Do not allow anyone to play under the eaves of any structure or on or around snowbanks. Playing anywhere around the property is done at the sole risk and responsibility of renter or guests of the renter.

 PRIVACY POLICY

  • Alta Chalets respects the privacy of every individual who uses our website. We only process and use the data obtained through this site for the specific purposes you have authorized for your transaction, based on the rental agreement for your reservation. We do not sell customer information to third parties.

 
 
 
Alta Chalets
PO Box 8012
Alta UT 84092
801.424.2426
reservations@altachalets.com